Terms & Conditions
Welcome to Nivitaly. By accessing or using our website www.nivitaly.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About Nivitaly
Nivitaly is a UAE-based food trading company offering premium extra virgin olive oil and authentic Italian gourmet delicacies sourced from trusted producers in Italy and delivered within the United Arab Emirates.
Business Name: Nivitaly Food Trading Company LTD
Location: KIZAD Industrial Zone, Abu Dhabi, UAE
Email: info@nivitaly.com
2. Use of the Website
By using this website, you confirm that:
- You are at least 18 years old or accessing the site under parental supervision
- You will use the website for lawful purposes only
- You will not misuse the website, content, or services
We reserve the right to restrict or terminate access if these terms are violated.
3. Product Information
- We make every effort to display accurate product descriptions, images, and pricing
- Product images are for reference only and may vary slightly from actual packaging
- Availability of products may change without prior notice
We do not guarantee that all product information will always be error-free, but we will correct inaccuracies promptly when identified.
4. Orders & Acceptance
- Placing an order constitutes an offer to purchase
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order at our discretion
Order confirmation does not guarantee fulfillment if unforeseen issues arise.
5. Pricing & Charges
- All prices are displayed in AED unless stated otherwise
- Prices may change without prior notice
- Any applicable shipping charges are shown clearly at checkout
No hidden charges are applied after order confirmation.
6. Payments
Accepted payment methods may include:
- Online card payments
- Cash on Delivery (COD) within the UAE
- Other payment options as displayed at checkout
For COD orders, customers must ensure availability at delivery. Refused COD orders may affect future eligibility.
7. Shipping & Delivery
Delivery is available within the UAE only.
Shipping timelines, coverage, and responsibilities are explained in our Shipping Policy, which forms part of these Terms & Conditions.
8. Returns & Refunds
Due to the nature of food products:
- Returns are accepted only under specific conditions
- Requests must be made within the defined timeframe
Please refer to our Return & Refund Policy for full details.
9. Product Storage & Usage
Once delivered, customers are responsible for proper storage and handling of products.
Nivitaly is not responsible for quality issues arising from improper storage after delivery.
10. Intellectual Property
All content on this website, including:
- Text
- Images
- Logos
- Branding
is the property of Nivitaly and may not be copied, reproduced, or used without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by UAE law:
- Nivitaly shall not be liable for indirect, incidental, or consequential damages
- Our liability is limited to the value of the purchased product
Nothing in these terms limits rights that cannot be excluded under applicable law.
12. Third-Party Links
Our website may include links to third-party websites.
We are not responsible for the content, policies, or practices of any external sites.
13. Changes to Terms
We may update these Terms & Conditions from time to time.
Changes will be effective immediately upon publication on the website.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.
15. Contact Us
For any questions regarding these Terms & Conditions, please contact: