FAQs
About Nivitaly
What is Nivitaly?
Nivitaly is a premium Italian food brand based in Abu Dhabi, UAE. We import authentic Italian food products directly from Italy and deliver them across the UAE.
Where is Nivitaly located?
Our office is located in KIZAD Industrial Zone, Abu Dhabi, United Arab Emirates. We serve customers across the UAE, with a primary focus on Abu Dhabi and Dubai.
Products & Quality
Are your products authentic Italian?
Yes. All our products are sourced directly from Italy and selected based on origin, quality, and production standards.
What makes your olive oil different?
Our olive oils are:
- Extra virgin grade
- Minimally processed
- Sourced from trusted Italian producers
- Selected for flavour, balance, and everyday usability
We focus on transparency rather than marketing claims.
Are your products suitable for daily use?
Yes. Our products are curated for real kitchens and daily cooking, not just occasional or display use.
Storage & Usage
How should I store olive oil in the UAE?
Olive oil should be stored:
- Away from direct sunlight
- In a cool, dark place
- With the bottle tightly closed
Avoid storing near heat sources such as ovens or stoves.
Does olive oil expire?
Olive oil comes with a best-before date, not an expiry date. Quality gradually declines over time, especially if stored incorrectly.
Is cloudy olive oil a problem?
No. Cloudiness can occur in cooler temperatures and is reversible when the oil returns to room temperature.
Delivery & Orders
Do you deliver across the UAE?
Yes. We deliver across the UAE, with faster service typically available in Abu Dhabi and Dubai.
How long does delivery take?
Delivery times vary depending on location. Estimated timelines are provided at checkout. Delays may occur during holidays or peak periods.
Are delivery charges included?
Any applicable delivery charges are clearly shown at checkout before payment. There are no hidden fees.
What should I do if my delivery is delayed?
If your delivery is delayed, please contact us with your order reference. Our team will assist you with updates.
Orders & Support
How can I contact customer support?
You can reach us via:
- Email: info@nivitaly.com
- Phone / WhatsApp: +971 58 580 7056
You can also use the Get in Touch form on our website.
Can I update my delivery address after placing an order?
Please contact us as soon as possible. Address updates may be possible if the order has not yet been dispatched.
Wholesale & Business Enquiries
Do you offer wholesale or B2B supply?
Yes. We work with restaurants, cafƩs, retailers, and other businesses. Please visit our Wholesale / B2B Enquiries page for more information.
Do you publish wholesale pricing online?
No. Wholesale pricing is shared directly after reviewing business requirements.
General
Is Nivitaly a marketplace?
No. We are a curated importer. Every product is selected, handled, and delivered by our team.
How can I stay updated?
Follow us on social media for updates and educational content:
Still Have Questions?
Still Have Questions?
If your question is not listed here, please contact us directly.Our team will be happy to assist you.