Shipping Policy

At Nivitaly, we ensure that authentic Italian gourmet products are delivered safely and efficiently across the United Arab Emirates. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Coverage

We currently deliver within the United Arab Emirates only.

Our shipping services cover:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Other UAE emirates (subject to standard delivery timelines)

International shipping is not available at this time.

2. Order Processing Time

• Orders are processed during standard business hours
• Once an order is confirmed, it is typically prepared for dispatch within 1–3 business days
• Orders placed on weekends or public holidays are processed on the next business day

Processing times may vary during peak seasons or special promotions.

3. Delivery Timeframes

Estimated delivery timelines within the UAE:

• Abu Dhabi & Dubai: Faster delivery windows
• Other Emirates: Standard delivery timelines depending on location

Delivery timelines are estimates and may be affected by:

• Courier service availability
• Public holidays
• Weather or unforeseen circumstances

4. Shipping Charges

• Shipping charges, if applicable, are clearly displayed at checkout before order confirmation
• No hidden or additional shipping fees are applied after checkout

Any free-shipping promotions will be clearly communicated on the website.

5. Cash on Delivery (COD) – Delivery Terms

• Cash on Delivery (COD) is available within the UAE
• Customers must ensure someone is available at the delivery address to receive the order
• Orders refused at delivery may result in delivery charges and restriction of future COD orders

6. Packaging & Handling

We take special care in packaging to maintain product quality during transit, including:

• Secure and protective packaging
• Heat-conscious handling for olive oil and gourmet food items
• Leak-prevention and quality-preserving packing methods

7. Delivery Responsibility

• Customers are responsible for providing accurate delivery details
• Delays caused by incorrect or incomplete information are not the responsibility of Nivitaly
• Someone must be available to receive the delivery at the provided address

8. Damaged or Incorrect Deliveries

If you receive:

• A damaged item
• A leaking package
• An incorrect product

Please contact us within 48 hours of delivery with:

• Order number
• Clear photos or videos of the issue

📩 Email: info@nivitaly.com

All claims are reviewed according to our Return & Refund Policy.

9. Missed or Refused Deliveries

• Missed deliveries may be rescheduled through the courier
• Refused deliveries, especially COD orders, may incur additional charges

10. Storage After Delivery

Once delivered, customers are responsible for proper storage of products.

For best quality:

• Store olive oil away from heat and direct sunlight
• Follow any storage instructions provided on the product packaging or website

Improper storage after delivery may affect product quality.

11. Contact Information

For shipping-related questions, please contact:

Nivitaly Food Trading Company LTD
📍 KIZAD Industrial Zone, Abu Dhabi, UAE
📩 Email: info@nivitaly.com
🌐 Website: https://www.nivitaly.com/